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Objectives
Prepare for a process-based organization, a prerequisite for any quality certification process.
Identify and map the company's major processes,
Master the Value Stream Mapping (VSM) technique.
Reviews
Validation of prior learning: Case study
Satisfaction assessment
PROCESS ANALYSIS
- The customer-supplier relationship
- Input data, output data
- Process characterization
- The different processes (Management, Support, Operational)
- Characterization of tasks and activities (sequencing, quantification, qualification)
- Cartographic representation techniques
THE VALUE STREAM MAPPING APPROACH
- Project organization
- Process analysis stages
- Key process characteristics and performance indicators
PREREQUISITES
- Basic VSM tools
- Document organization
- Conditions for success (Product, Process, Cultural barriers)