Fill out the following form to receive your ISO 9001 training sheet.
The purpose of ISO 9001 is to demonstrate an organization's ability to consistently provide products or services that meet customer and applicable statutory and regulatory requirements, and to enhance customer satisfaction through the effective application of the system, including evidence of conformity to requirements and continual improvement.
ISO 9001 is the foundation and common core of other ISO/TS standards created for specific sectors (ISO45001, ISO14001, IATF16949, EN9100, etc.).
Objectives
• Understanding ISO 9001 and interpreting requirements
• Understanding the link with other standards: ISO 19011, IATF16949, EN9100, etc.
• Knowing how to implement the defined requirements
• Understanding interaction with interested parties
• Encouraging continuous improvement using PDCA
Reviews
Validation of prior learning
Satisfaction assessment
• The structure of the ISO9001 standard
• Leadership
• The process approach and its components
• PDCA
• Interested parties and their expectations
• Quality tools
• Crosby's turtle
• The KANO diagram
• SWOT
• Risk and opportunity analysis
• The benefits of ISO9001 certification
