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For a process to function properly, it is essential to conduct audits (both internal and external, at the quality system and operational quality levels) in order to:
• Verify compliance with requirements,
• Verify that organizational and operational provisions are defined, cascaded, understood, and correctly applied,
• Verify the effectiveness of internal and external processes,
• Identify opportunities for improvement
• Develop best practices and capitalize on them
Objectives
• Understand, master, and know how to conduct an audit (all stages of the audit process)
• Develop or update your knowledge of audit techniques
• Standardize audit techniques among Quality Managers
• Know how to define and use an audit grid
• Put audit techniques into practice for all stages of the audit process
Reviews
Validation of prior learning
Satisfaction assessment
• Planning & preparation of an audit (including audit program)
• Assessment of the competence of persons involved in the audit process (+ auditor qualification)
• Conducting management system audits management including audit opening & closing)
• Audit findings & non-compliance statements
• Audit management (including audit results & corrective action)
