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For a process to function correctly, it is essential to carry out audits (internal and external, at quality system and operational quality levels) in order to:
- Verify compliance with requirements,
- Verify that organizational and operational provisions are defined, cascaded, understood and correctly applied,
- Verify the efficiency of internal and external processes,
- Identify opportunities for improvement
- Develop and capitalize on best practices.
Objectives
- Understand, master and perform an audit (all stages of the audit process)
- Develop or update your knowledge of audit techniques
- Standardize audit techniques between Quality Managers
- Define and use an audit grid
- Apply audit techniques to all stages of the audit process
Reviews
Validation of prior learning
Satisfaction assessment
- Planning & preparing an audit (incl. Audit program)
- Assessing the competence of people involved in the audit process (+ Auditor qualification)
- Performing system audits management (incl. Audit opening & closing)
- Audit findings & Declarations of non-conformities
- Audit management (incl. Audit findings & Corrective action)
